We aim to provide a high quality legal service to our clients. When something goes wrong, we need to know about it so that we can put things right and improve our standards.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.

If you would like to make a formal complaint, then you can read our full Complaints Handling Procedure here.  Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

The Legal Ombudsman deals with complaints about poor service and can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response from us to your complaint, and
  • No more than 12 months from the date of act/omission; or
  • No more than 12 months from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them:

Call: 0300 555 0333 between 9am to 5pm

Legal Ombudsman PO Box 6167, Slough, SL1 0EH

We are authorised and regulated by the Solicitors Regulation Authority. Details of the SRA Code of Conduct can be found at